Terms and conditions

These Terms and Conditions regulate your utilization of the touristoffice.org website (‘the Website’). Kindly review these terms attentively, as they have an impact on your legal rights and responsibilities. If you do not consent to these terms, please refrain from using the Website.

1. Use of the Website

1.1 By using the Website you agree to be bound by these Conditions.

1.2 We grant you a limited licence to access and make personal use of the Website. In doing this you may print one copy of the content of the Website which interests you.

1.3 In your personal use of the Website you may not do any of the following with the Website or its content:

1.3.1 other than for the purpose of gaining access to the Website, download in electronic form on to disk or any server or any other storage device, whether or not connected to a network;

1.3.2 distribute, transmit, display, perform, reproduce (other than in the limited circumstances permitted by paragraph 1.2 above) or publish in any medium or format including, without limitation, on any personal blog or social networking website (but nothing in this paragraph 1.3.2 is intended to prohibit you from commenting about the Website or its content through any medium or format);

1.3.2 Share, broadcast, showcase, perform, reproduce (except as allowed in paragraph 1.2 above), or publish in any medium or format, including personal blogs or social media sites (though this doesn’t restrict you from commenting about the Website or its content in any medium);

1.3.3 Generate any derivative work.

1.4 You are prohibited from reselling, transferring, or using any Website content for commercial purposes.

1.5 The Website must not be used for:

1.5.1 Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or objectionable material, or violating any laws;

1.5.2 Transmitting material that encourages conduct constituting a criminal offense, or breaching any applicable laws, regulations, or code of practice;

1.5.3 Interfering with another person’s use or enjoyment of the Website;

1.5.4 Making, transmitting, or storing electronic copies of copyrighted materials without the owner’s permission.

1.6 We offer you a revocable, non-exclusive, limited right to create a hyperlink to the Website, provided that the link doesn’t present us, our affiliates, advertisers, sponsors, or any of our respective products or services in a false, derogatory, misleading, or offensive manner. Using our logos, trademarks, or proprietary marks as part of the link requires our express written consent.

2. Website Privacy

2.1 When utilizing the Website, you are bound by our Privacy Policy, accessible through the provided link. Kindly review it attentively.

3. Content of the Website

3.1 While we strive to provide you with excellent service through the Website, we cannot guarantee uninterrupted availability or fault-free transmission.

3.2 Occasionally, your access to the Website may be restricted for repairs, maintenance, updates, or the introduction of new features. We will make efforts to restore the service promptly.

3.3 We make an effort to ensure the factual accuracy of the Website’s content and maintain fair and reasonable commentary or opinions. However, we cannot guarantee that this will always be the case, and the information obtained may not always meet satisfactory quality or be suitable for a specific purpose.

3.4 If you encounter a fault in your access or use of the Website or believe there is an inaccuracy, please report it using the feedback link on the Website. We will investigate the matter as promptly as possible.

4. Third party websites, products and services

4.1 For your convenience, the Website provides links to third-party websites. We don’t thoroughly examine these websites or the products/services they offer, and we don’t endorse their content. Your use of third-party websites is at your own risk, so carefully review the terms, conditions, and privacy policies of any third party accessed via the Website.

4.2 We assume no responsibility or liability for competitions organized by third parties that you enter through the Website. Your participation will be governed by the terms, conditions, and privacy policy of the third party, and they will be solely responsible for any queries related to the competition and the fulfillment of prizes or rewards.

4.3 Certain sections of the Website may feature advertising or sponsorship by third parties. These parties are responsible for ensuring the accuracy, completeness, truthfulness, and compliance with relevant laws and codes of the material on the Website. We disclaim responsibility if such third-party material proves inaccurate, incomplete, untrue, misleading, or non-compliant with applicable laws and codes.

5. Intellectual property

5.1 All the material on the Website, including names, logos, trademarks, images, forms, page layouts, or text, is either our property or, where applicable, the property of third parties whose advertisements, sponsorships, websites, services, or goods are mentioned on or accessible via the Website.

5.2 We hold exclusive ownership of all software used on the Website and the compilation of all content present on it.

5.3 Unless explicitly permitted under these Conditions, you are not allowed to extract or otherwise use the entire or any part of the Website’s content, including names, logos, trademarks, images, forms, page layouts, or text, without obtaining our express written consent.

Conditions mentioned herein apply to both the Conditions of Use and the Conditions for the Sale of Goods.

6. Our liability

6.1 In the event of our violation of the Conditions, we will be liable for any losses you experience only to the extent that they are reasonably foreseeable consequences for both parties at the time you use the Website or when a contract for the sale of goods is formed between us. Our liability, however, does not cover business losses, including but not limited to loss of contracts, revenue, profits, anticipated savings, unnecessary expenditure, goodwill, or data, or any other consequential or indirect loss that is not reasonably foreseeable by both parties when you start using the Website or when a contract for the sale of goods is formed between us.

6.2 The Conditions do not restrict our liability for death or personal injury resulting from our negligence or breach of duty or caused by our deliberate misconduct or gross negligence.

6.3 You are accountable to us for our losses and costs resulting from your violation of the Conditions.

7. International Usage

7.1 We do not guarantee that the materials on the Website are suitable or accessible for use in locations outside the United Kingdom. Accessing the Website from territories where its content is deemed illegal or unlawful is strictly prohibited. If you opt to access the Website from locations outside the United Kingdom, you do so at your own discretion and are responsible for complying with local laws.

8. Unforeseeable Events

8.1 We shall not be held accountable for any delays or failures in meeting our obligations under the Conditions if such delays or failures result from circumstances beyond our reasonable control. This does not impact your statutory rights.

9. Transfer of Rights

9.1 Your rights and responsibilities under the Conditions are personal, and you may not assign or transfer such rights and obligations to a third party. No third party to whom you attempt to assign or transfer your rights and obligations will have any legally enforceable rights against us.

10. Waiver

10.1 In the event of a breach of the Conditions by you, and our decision to overlook such breach, we retain the right to exercise our rights and remedies in any other situation where you violate the Conditions.

11. Severability

11.1 If any of the Conditions is deemed void, invalid, or unenforceable for any reason, that specific Condition will be severed and will not affect the validity and enforceability of the remaining Conditions.

12. Updates and Modifications

12.1 We retain the authority to modify the Website, the Conditions, and any other terms and policies mentioned within the Conditions, either in part or in their entirety. This implies that alterations may have occurred in the Website, Conditions, policies, and other terms since your last visit. Your use of the Website will be governed by the Conditions, policies, and other terms in effect at the time of your usage. If you do not agree with these changes, it is advisable to refrain from further use of the Website.

13. Applicable law and jurisdiction

13.1 These Terms and Conditions are governed by Spanish common law and, unless otherwise provided in the applicable regulations (including consumer and user regulations), any dispute shall be submitted by the parties to the judges and courts of Barcelona city (Spain).

Likewise, pursuant to the provisions of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Proprietor makes available to Users of the Website the following link: https://ec.europa.eu/consumers/odr/.

Through this link, Users of the Website may access the European Platform for Online Dispute Resolution (ODR). In the event that the User has had a problem with the provision of an online service, he/she may make use of this means to file any complaint in relation to the said provision of services, as well as to opt for out-of-court settlement of the dispute that has arisen.

Likewise, if the User wishes to file claims in the use of the services provided on the Website by the Holder, the User may contact by mail to the electronic or physical address indicated in paragraph 1 above (“HOLDER’S IDENTIFICATION DATA”), committing the Holder to seek at all times an amicable solution to the conflict.

14. Our details

14.1 The website is owned by the commercial company Ticket Management System SL, with Tax Identification Number B67624437, registered office at Calle Balmes nº 32, Principal 2ª, C.P. 08007 in the city of Barcelona (Spain), registered in the Commercial Registry of (Barcelona) in Volume 47314, Folio 29 (hereinafter, the “Owner”), and with email address: [email protected]